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Certificate Program

Information Technology (IT) Technical Support
Online Certificate Program

Calendar

CLASSES START
May 6th

8 Mo.

Program Length

24

Credits

Online

Format

IT

Degree Pathways

Certificate Program

Information Technology (IT) Technical Support
Online Certificate Program

Get a fast start in IT by earning an online certificate

AccreditationAccredited by the Higher Learning Commission
Format100% online classes you can take right at home
CertificationPrepare for CompTIA A+, Network+, and Security+ certifications—we pay for your exam prep and first attempt on all three exams!
CareersCareer-focused curriculum designed to prepare you to become an IT Support Technician
PathwaysDirect pathway into an IT associate or bachelor’s degree program
QuickPathsTransfer credit, stackable credentials, and adaptive learning technology build a faster pathway to a higher education with Herzing University
IT Support Specialist Troubleshooting Customer Issues

Over 90%

Satisfaction rate

Our overall student satisfaction rate, according to the 2023 Herzing Graduate Survey.

Over 90%

Satisfaction rate

Our overall student satisfaction rate, according to the 2023 Herzing Graduate Survey.

Certificate in Information Technology - Technical Support

Overview: Certificate in IT - Technical Support

The Certificate in Information Technology - Technical Support is a 24-credit program which prepares you for a career as a tech support specialist. 

The program provides students with fundamental knowledge and skills in computer networks, database concepts and applications, computer architecture and troubleshooting, network security, and more.

SVG
Career-focused curriculum

Discover the crucial knowledge and skills required to succeed in your work and build a foundation for continued career growth.

SVG
Flexible schedule

You can take classes during the day or in the evening. We strive to be as flexible as possible for busy non-traditional students.

SVG
Virtual services

Access to extensive virtual services, including academic advising, tutoring, support services, technical support and library services.

SVG
Lifelong support

We support your ongoing career advancement by providing comprehensive, personalized student services with lifelong career coaching.

SVG
Rolling admissions

No application deadlines to worry about. Apply when you’re ready and prepare to get started soon.

Classes Start May 6th

Learn More Today

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Curriculum

IT Technical Support certificate classes & curriculum details

Our certificate program provides you with an understanding of foundational IT skills required to support both users and information systems in typical organizational environments. Learn how computer networks work, administration of Windows-based desktops and Linux-based desktops and servers, the fundamentals of database design and administration, implementation of basic security systems, and much more.

The career-focused curriculum is designed to help you succeed in your first job in a generalist IT support role.

All classes are delivered online through the Canvas learning management system.

ProgramMonthsiCredits
Certificate in Information Technology - Technical Support824

i. Average number of months for students to complete program

Required Courses

All courses, 24.00 semester credit hours, are required.

OR

Certifications

Get educated, and get certified

Complete our certificate program and we will pay for your exam prep and first exam attempts for three key CompTIA certifications:1

  • CompTIA A+. Master and confirm your core IT skills and knowledge necessary for success in a variety of IT support positions.
  • CompTIA Network+. Show employers you’ve got the ability to configure, manage, and troubleshoot IT infrastructure.
  • CompTIA Security+. Prove your proficiency in basic IT security skills required for roles in cyber security and systems administration.

Our goal is to fully prepare you with the comprehensive skillset needed to excel professionally immediately upon graduating. Earning formal education in IT support and getting certified is a great way to maximize your qualification for a good job straight out of school.

Certified IT Support Technician

Tuition & Cost

Tuition & Cost

The cost of tuition for the Certificate in IT program is $515 per credit.

You can potentially earn even greater savings by transferring credit from prior college coursework, applying for financial aid, or potential partnership opportunities through your employer.

Our goal is your career advancement. That’s why we are always working to improve our curriculum and processes to make our program as affordable as possible while preparing you best for success in your work.

Find my estimate

 Scholarships & Financial Aid

You may be eligible for multiple scholarships and grants, both through Herzing University and several national scholarship websites.

Find scholarships and grants 

 Military/Veteran Discounts

Veterans, Active Duty U.S. Servicemembers, and spouses may qualify for a 10% tuition discount or tuition reduction to $250 per credit.

VA/Military benefits 

Requirements

Enrollment requirements

Prerequisites to enroll in the Herzing University Information Technology Technical Support certificate program include:

  • Hold a high school diploma, GED or equivalent
  • Meet with a Herzing admissions advisor
  • Fill out an enrollment application

With Herzing University advancing your career IS possible. We are here to help you take the first step.

Eligible states for enrollment: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, District Of Columbia, and the Virgin Islands.

Classes Start May 6th

Waived Enrollment Fee
FAQ

Frequently Asked Questions

Because IT is such a diverse field requiring a wide array of skills and personality types, there’s a really good chance there’s an IT job out there that’s right for you.

A career in information technology could be right for you if you:

  • Enjoy working with computers
  • Can work well in a wide range of environments
  • Find technical problem-solving very satisfying
  • Work well alone and in a team

We’ve put together a quiz that helps you determine the IT degree that’s right for you.

How long it takes to earn an information technology degree depends on the degree level you choose. With Herzing University, programs last from less than 1 year to just under 3 years:i

  • Certificate in Information Technology - Technical Support: 8 months
  • Associate of Science in Information Technology: 16 months
  • Bachelor of Science in Information Technology: 32 months

i. Average number of months for students to complete each program

The best first step you can take towards becoming an IT support technician is earning a foundational education in IT.

Earning an IT technical support certificate or an associate degree in information technology can help you build the skills and knowledge you need to succeed in your first job as an IT support tech. Class topics include computer networks, database concepts, computer architecture and troubleshooting, Linux administration, network infrastructure administration, and much more.

Your potential salary can vary widely depending on your career path. Information technology covers a broad array of jobs, from entry-level positions in user support to advanced managerial or executive-level roles.

According to the Bureau of Labor Statistics (BLS), the average wage estimate for computer network support specialists is $76,060 per year, while computer and information systems managers can potentially earn well beyond $100,000 per year.* There are many other jobs in IT you may pursue falling within that general range, including computer programmer, software developer, information security analyst, database administrator, and much more.

In the field of IT, you can build the career of your choosing and potentially make an excellent salary no matter which path you walk.

The best way to gain experience in the field of IT is to get educated and start working! A great way to find a good entry-level job is to become educated in the field of IT, ready to thrive right from your first day without as steep of a learning curve.

While it may be possible to find an IT-related position, such as computer network support specialist, by taking minimal postsecondary classes, employers may require an associate or bachelor’s degree from potential applicants.

Every job and every employer will have their own set of requirements depending on the job. Given how quickly things can evolve in the world of information technology, your best preparation for any future job roles, or advancement, is continuing your education.

Information Technology (IT) is a broad and evolving career field encompassing a wide variety of tasks and core competencies. Because of this there are many types of IT degrees to choose from in addition to IT management, including:

Bachelor’s degree holders may consider additional graduate and post-graduate education in IT, including master’s degrees or post-master’s certificates.

Herzing University’s post-baccalaureate programs emphasize the business side of technology, including MBA options in data analytics and technology management, and a post-master’s certificate in IT management.

Locations

Program Finder

Certificate in Information Technology - Technical Support Degree Programs

Showing 1 program for the Online campus

On Campus| Online

To learn more about this program, click the Request Info button to the right.

Request Information

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Contact us to request more information

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By selecting this button you agree to receive updates and alerts from Herzing University. Text HELP to 85109 for help, Text STOP to 85109 to end. Msg & Data Rates May Apply. By opting in, I authorize Herzing University to deliver SMS messages and I understand that I am not required to opt in as a condition of enrollment. By leaving this box unchecked you will not be opted in for SMS messages. Click to read Terms and Conditions and Privacy Policy.

Accreditation

Accreditation & Disclosures

Herzing University is accredited by the Higher Learning Commission (hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education.

1. Certification is not a state requirement. Payment for first exam attempt(s) requires meeting certain University guidelines, including passing specified courses, completion of exam preparation materials, and more. Please contact admissions for more information.

View Herzing University Accreditation and Approvals

* Bureau of Labor Statistics (BLS), U.S. Department of Labor, Occupational Employment and Wage Statistics 2022 / Occupational Outlook Handbook 2022. BLS estimates do not represent entry-level wages and/or salaries. Multiple factors, including prior experience, age, geography market in which you want to work and degree field, will affect career outcomes and earnings. Herzing neither represents that its graduates will earn the average salaries calculated by BLS for a particular job nor guarantees that graduation from its program will result in a job, promotion, salary increase or other career growth.

Request Information
Ready to get started?

Contact us to request more information

Opt-In to Receive SMS Messages

By selecting this button you agree to receive updates and alerts from Herzing University. Text HELP to 85109 for help, Text STOP to 85109 to end. Msg & Data Rates May Apply. By opting in, I authorize Herzing University to deliver SMS messages and I understand that I am not required to opt in as a condition of enrollment. By leaving this box unchecked you will not be opted in for SMS messages. Click to read Terms and Conditions and Privacy Policy.
Herzing Tuition Wizard

When do you want to start classes?

The program has an automatic transfer of credits, and allows you to transfer up to additional credits.

  Transfer Credits

The program allows you to transfer up to credits.

  Transfer Credits

The program allows you to transfer up to credit hours.

  Transfer Credit Hours
Certificate in Information Technology - Technical Support Online Campus
Tuition
Cost per Credit$515.00
Base Tuition$12,360.00
Savings from Transfer Credits (18 x $515.00 )(-$9,270.00)
Estimated Tuition Cost*$3,090.00
Fees
One-time Program Fee$0.00
Per-semester Program Fee$375.00
Per-semester Learner Resource Fee$530.00
Estimated Total Fee*$905.00
Total Semesters 1
RequiredNeeded
21
Total Credits
RequiredNeeded
246
Estimated Cost 2
Base CostYour Cost
$14,170.00$3,995.00
Estimated Savings*
$10,175.00

Available Scholarships & Loan Options

Who Can Apply

Available to applicants who attended a college or university that closed within the last 12 months and were attending within 120 days of the school closure date

Requirements

Must be enrolled in a comparable program at Herzing University, submit a copy of an official transcript from the closed school, and complete the Closed School Discharge Disclosure

Who Can Apply

The Crisis Support Grant is an emergency grant for active students experiencing a financial crisis

Requirements

GPA requirements must be met. All applicants must be actively enrolled in a degree-seeking program, have a record of good conduct, and financial standing with the university

Who Can Apply

All Herzing University students are eligible to apply via the formal application process outlined below. Students must apply prior to the start of either semester in their last academic year before graduation. The application period is open during the summer semester.

Requirements

An application including a personal statement, letters of recommendation, and examples of community service is required. In addition, the scholarship review committee may review GPA and unmet financial need as part of eligibility criteria.

Who Can Apply

Available to applicants in any program that demonstrate a financial need and are unable to cover the cost of attendance with alternative resources in their final academic year

Requirements

Must submit an application and have used all financial resources in the final academic year resulting in a gap in financial resources

Who Can Apply

Available to applicants in any program that demonstrate a financial need, who are unable to cover cost of attendance with alternative resources

Requirements

Must show financial need and are unable to cover cost of attendance with alternative resources

Who Can Apply

Dean's List and President's list students

Requirements

Must be enrolled in an Associate or Bachelor program, on the Dean's or President's list, and submit an application.

Who Can Apply

Must be a Herzing graduate who has re-enrolled in a higher-level degree and remain enrolled in the desired program

Requirements

Must be enrolled at least half-time for the duration of the program

Who Can Apply

Must be an international student attending HU through an agreement with a school/agency in your home country

Requirements

Must either be attending a resident campus as F-1 student or enrolled in an online modality study through an established school partnership

Who Can Apply

Must be an eligible AmeriCorps Alumni who is enrolled in an undergraduate or graduate degree seeking program

Requirements

Must submit a payment request for an eligible institution through their individual account in 'My AmeriCorps'

Who Can Apply

Yellow ribbon may be given to veterans entitled to the maximum benefit rate for Post-911

Requirements

100% CH 33 eligible

Who Can Apply

Honorably discharged veterans, severely injured servicemembers, family members of Active Duty Servicemembers and Severely Injured Servicemembers, active duty servicemembers in graduate-level programs, dependents of deceased servicemembers, public safety and first responder personnel

Requirements

Proof of Veteran (DD-214), Active Duty, or injured status is required. 

Proof of active and current employment as public safety personnel or first responder

Who Can Apply

Active Duty Servicemembers in undergraduate programs and National Guard or Reserves activated or actively training and drilling in preparation for potential activation

Requirements

Proof of active duty status is required

Who Can Apply

Employees of a business participating in the Herzing Partnerships Program.

Requirements

Proof of active and current employment or association with partner organization

Who Can Apply

Recipients must be enrolled full-time in an undergraduate program for the Fall with a Herzing University campus located within Wisconsin.

Requirements

Applicant's background must reflect one or more of the components as determined by the UPS Foundation and CIC's First Opportunity Program: first generation student, low-income, minority; or new American student.

Who Can Apply

The program is designed to provide financial support for women that demonstrate leadership potential, initiative, and excellent communication skills and are pursuing a career or have an interest in public service, government, and/or the political process.

Requirements

To be considered for this scholarship, an applicant must be actively enrolled as a full-time or part-time undergraduate student in good academic standing and plan to enroll in the Fall. In addition, an applicant must be a female resident of Wisconsin and have a financial need as determined by Herzing University based on eligibility for the Pell Grant.

Who Can Apply

Rath Distinguished Scholarship is awarded based on academic achievement, merit, and leadership.

Requirements

Must be an actively enrolled student in good standing. If an entering first year student, the scholarship applicants must have graduated among the top 25 percent of their high school class. If a sophomore, junior, or senior, applicants must have demonstrated academic excellence by maintaining a grade point average of 3.0 or above on a 4.0 scale (or the equivalent). In addition, scholarship recipients are to demonstrate strong campus and community leadership. Applicants must be enrolled through the Fall semester. Scholars must be U.S. citizens; Wisconsin residents preferred.


To Contact a Financial Aid Advisor

Enrolled and active students

Click here: MyHU Advising Team

Prospective students

Call (866) 508-0748 option 2 or Email fa@viva-healthy.com

1 

Actual semesters to complete are dependent upon university approved transfer credits and program mapping.

2 

Estimated program length, estimated number of semesters, and estimated program shown above are standard by program for each student based on: a student taking a full-time course load each semester, the student not having any transfer credits (from previous Herzing experiences or from other post-secondary institutions), and successful completion of each course.

Current tuition rates for all programs are effective through the Summer 2024 semester.